Customer service is that part of the on-going relationship between client and service provider in which the service provider delivers above and beyond the customer’s expectations, surprising and delighting the customer
We were recently robbed at gunpoint at home. We were tied up, made to lie on the floor and our faces were covered with a blanket that happened to be conveniently nearby. In retrospect, we were treated fairly gently by the intruders. We…
I’m sure that every now and again you receive an email, SMS or note from a client complimenting you on the great work that you have done, or on the good service you have given them. You may even be sitting in a…
Yesterday evening, I attended an event with one of my favourite speakers – Dr Dumisani Magadlela. He is a highly respected South African expert in the area of Ubuntu Intelligence and has touched many lives with his wisdom. Dumi’s simplest definition of Ubuntu…
Customer service: it’s one of the most important ways of getting clients to know you, like you and trust you. Creating high customer service standards an art but it’s one that we can all master when it comes to finding and getting coaching…